fb 888's Privacy Policy

1. Introduction

fb 888 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how fb 888 collects personal information from its users ("you" or "member"), the purposes for which it is used, and how it is kept secure.

By registering an account on fb 888 or using the platform, you are considered to have agreed to the terms of this Policy. This Policy operates together with our Terms and Conditions, and you are advised to read both documents together.

This Policy applies only to fb 888's own platform and services. Third-party links or services connected to our site are governed by their own respective privacy policies, and fb 888 is not responsible for those.

2. Information Collection

fb 888 collects two types of information — information that members provide directly, and information collected automatically while using the platform.

2.1 Member-Provided Information

During account registration, verification, and transactions, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or other identity verification documents
• bKash, Nagad, Rocket, or Upay mobile wallet number (for deposits and withdrawals)
• Content of communications with the support team via live chat or email

2.2 Automatically Collected Information

When you use the fb 888 platform, the following technical information is recorded automatically:

• IP address and device type (smartphone, computer)
• Browser type and operating system version
• Date, time, and duration of site visits
• Pages visited, links clicked, and game play history
• Information collected through cookies and similar tracking technologies (see Section 4)

3. Purpose of Information Use

fb 888 uses collected information only for defined, legitimate purposes. Your information is processed for the following reasons:

3.1 Service Operations

• To complete account registration and identity verification
• To process deposit and withdrawal transactions
• To provide access to betting, slots, and live casino games
• To activate and manage bonuses and promotional offers

3.2 Security and Fraud Prevention

• To detect unauthorised access to accounts and suspicious activity
• To prevent multiple accounts or bonus abuse
• To maintain the security of financial transactions

3.3 Communication and Support

• To provide support via live chat or email
• To send important system messages and security alerts
• To notify you of policy changes

3.4 Service Improvement

• To improve platform performance and user experience
• To analyse game preferences and provide personalised recommendations
• To identify and resolve technical issues

4. Cookies and Tracking Technologies

fb 888 uses cookies for the proper functioning of the platform. Cookies are small text files stored in your browser that help the platform remember your preferences and maintain your login session.

4.1 Types of Cookies

• Essential Cookies: Required to store login sessions, security tokens, and language preferences; disabling these will prevent the site from working correctly.
• Functional Cookies: Remember your game preferences and display settings.
• Analytical Cookies: Used to understand which parts of the site are used most; no personal identity is revealed.

Cookies can be disabled from your browser settings, though doing so may limit some services.

5. Information Sharing and Disclosure

fb 888 never sells your personal information. Information may be shared with third parties only in the following limited circumstances:

5.1 Service Providers

Only the minimum necessary information is shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay), technology services, and security verification. These partners are contractually bound to protect the information.

5.2 Game Studios and Software Providers

Game studios including Evolution, Pragmatic Play Live, JILI, PG Soft, and Spribe supply games on the platform. During gameplay, technical data (session ID, bet amount) may be transmitted to their systems, but personally identifying information is not.

5.3 Legal Obligations

Required information may be provided in accordance with a valid court order or directive from an authority. In such cases, legal obligations take precedence over privacy commitments.

6. Security Measures

fb 888 has put in place both technical and administrative security measures to protect your information.

• SSL Encryption: SSL/TLS protocol is active across all pages and forms on the site, encrypting data exchanged between your browser and the server.
• Password Hashing: Your password is not stored directly — it is kept as an encrypted hash.
• Restricted Access: Only authorised staff can access your information, and only as required for their work.
• Security Monitoring: Systems are continuously monitored so that any suspicious activity can be detected quickly.
• OTP Verification: Sensitive actions are verified by sending an OTP to your mobile.

No technology system can guarantee 100% security. If you ever notice unusual activity on your account, contact our support team immediately.

7. Data Retention Period

fb 888 keeps your information only for as long as necessary. All information is retained while your account is active.

• Active Account: Identity verification documents and transaction history are kept for as long as the account remains open.
• Closed Account: Financial records and identity information are retained for a defined period after an account is closed, to meet legal requirements and ensure financial accountability.
• Analytical Data: Usage pattern data is generally kept in anonymised form for a longer period.

Once a retention period has passed or information is no longer needed, it is securely deleted.

8. Your Data Rights

As a member of fb 888, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal or contractual obligations apply.
• Right to Restrict Processing: In some cases you may request that processing of your information be limited.
• Marketing Opt-Out: You may request to be removed from promotional communications at any time.

To exercise these rights, send a request to the contact address provided in Section 10 below. fb 888 will review requests within a reasonable time.

To learn more about your rights and options regarding responsible gaming, read our Responsible Gaming Guide, which covers self-exclusion and limit-setting in detail.

9. Protection of Minors

All casino and betting activity on fb 888 is strictly for users aged 21 and above. fb 888 does not knowingly collect or process information from anyone under the age of 21.

Age verification is applied at the time of registration. If an account holder is found to be below the required age, that account will be closed immediately and the collected information will be deleted.

If you are aware that a minor is using fb 888, please notify our support team immediately.

10. Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please reach out through the channels below. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

For general questions, you can visit our FAQ section, which has answers to common questions about accounts, payments, and security.

Policy Changes

fb 888 may update this privacy policy from time to time to reflect changes in business operations, technology, or legal requirements. Members will be notified of significant changes by email or via a notice on the platform.

Continuing to use the platform after changes are published will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly.

For full details on fb 888's terms of service and membership rules, read our Terms and Conditions.