fb 888 Responsible Gaming —
Play safely and with awareness

Q: What should a family member do if they think a loved one needs help?

Family members can write to our support email at support@fb-888.cam. We will review the account in question. In addition, try to speak directly with the person you are concerned about and encourage them to seek professional mental health support — talking to them with care is the most important step you can take.

fb 888 believes that gaming is only truly enjoyable when it is kept within limits. Your safety, your family's wellbeing, and your mental health are always the top priority here.

21+ only SSL secured 24/7 support Support in Bengali

What gaming is and where its limits lie

Online gaming and betting are a form of entertainment. That entertainment stays healthy only when it is kept within a set budget and time. At fb 888, we want every user to play with awareness — whether they win or lose.

Casino games or sports betting should never be used as a reliable source of income. The tendency to deposit more money in an attempt to recover losses can turn into a dangerous cycle. Before every bet, ask yourself — if I lose this money, will it affect my normal way of life?

The 21+ age limit — why it matters

At fb 888, only people aged 21 or older may register and play. This age limit exists because the brains of minors are not yet fully developed, and the harmful effects of gambling can run much deeper for them. We ask for proof of age during account verification — this is for everyone's protection.

If a family member believes that a minor is using this platform, please notify us immediately via 24/7 live chat or email support. We will act promptly.

To learn the full terms of use for our platform, read the Terms and Conditions page, where the policies on registration and age verification are described in detail.

Your personal information and privacy

As part of responsible gaming, fb 888 monitors your gaming activity and proactively reaches out if any concerning behaviour is detected. We store your personal information with strict security. To learn how your information is collected and used, read our Privacy Policy.

For safe play, always keep your account login details secure and never share them with anyone else. Use a strong password and change it regularly.

Frequently asked questions and support

If you have more questions about responsible gaming, visit our FAQ section, where you will find answers to common questions about account limits, self-exclusion, and support.

Tools for setting your own limits

fb 888 gives you the ability to keep control of your gaming in your own hands. You can activate any of these limits at any time via live chat or email.

Deposit limit

Set a limit on your daily, weekly, or monthly deposits. Once the set limit is reached, no further deposits can be made during that period — this protects you from overspending.

Session time limit

Set a maximum length for a continuous gaming session. When the time is up, the session ends automatically and you get a chance to take a break.

Self-exclusion

Request that your account be closed for a set period (from seven days up to permanently). Once self-exclusion is active, logging in becomes completely impossible during that time.

Loss limit

Set a limit yourself so that you cannot place any more bets after losing a certain amount. This protects you from losing even more during moments of stress.

Cooling-off period

Temporarily suspend your account for one to three months. During this time you will not be able to log in, but once the period ends your account will become active again.

Activity history

View a detailed record of your gaming history, deposits, and withdrawals. Reviewing your own playing patterns makes it easier to make informed decisions.

Warning signs

If any of the signs below apply to you, take a break and seek support. This is not a sign of weakness — it is a sign of self-awareness.

Spending beyond your budget

You are spending more than you can afford, or you find yourself taking on debt to try to recover money you have lost.

Restlessness when not playing

When you cannot play or when you lose, you tend to become irritable, angry, or fall into frustration.

Disruption to sleep and daily life

Gaming is interfering with your sleep or daily routine, and professional or family responsibilities are being neglected.

Hiding it from family and friends

You are concealing your gaming from family or people close to you, or you are being dishonest about it.

Repeatedly saying 'just one last time'

You keep deciding that this will be your last bet, but you cannot stop — breaking out of this cycle is becoming harder.

Needing bigger and bigger wins

You need to place increasingly larger bets to feel the same level of excitement — smaller bets no longer hold any appeal.

fb 888's commitment

We are not just a gaming platform — we believe in building a responsible environment. The wellbeing of every one of our users is our highest priority.

Registration by minors is strictly prohibited
Automatic alerts for suspicious behaviour
24/7 support — in Bengali and English
Self-exclusion available at any time
Strict protection of personal information
Reliable payments — bKash, Nagad, Rocket, Upay

Where to find support

If you are struggling, you do not have to face it alone. Your family, friends, and professional support are there for you.

fb 888 live chat support

Our support team is available 24 hours a day, seven days a week, ready to speak with you in Bengali and English. Open live chat now to tell us about account limits, self-exclusion, or any concern you have.

Contact by email

You can also reach us by email in addition to live chat. Any responsible gaming request is handled with full confidentiality.
[email protected]

Family and loved ones

Speak openly with a family member or a trusted friend about your gaming habits. They can understand your situation and provide the support you need.

Professional counsellor

Do not hesitate to see a mental health specialist or counsellor. Addiction is a health issue — seeking professional help for it is completely normal and a sign of courage.

Support groups

Talk to people who have overcome a gambling addiction. Sharing your experience in a support group can be an effective path to recovery.

Responsible Gaming — Common Questions

Once a fixed-term self-exclusion ends, you can contact our support team to request reactivation of your account. However, a permanent self-exclusion means the account is closed for good. While a self-exclusion is active, no promotional messages will be sent from fb 888.

Yes, a deposit limit takes effect immediately once set. However, increasing a limit involves a waiting period to prevent impulsive decisions. Reducing a limit or activating self-exclusion is always immediate.

It is not always possible to tell on your own — and that is completely normal. Ask yourself a few questions: Are you finding it hard to stop playing? Are you playing more to try to recover money you have lost? Is it affecting your family or work? If the answer to even one of these is yes, reach out to fb 888 via 24/7 live chat or email, or speak with a professional counsellor.

Family members can write to our support email at [email protected]. We will review the account in question. In addition, try to speak directly with the person you are concerned about and encourage them to seek professional mental health support — talking to them with care is the most important step you can take.

Age is verified at registration, and a copy of an ID document may be requested if there is any doubt. Creating an account or making a deposit on behalf of anyone under 21 is strictly prohibited. Users can also enable parental controls on their account to prevent underage family members from accessing the platform on their devices.

There will be no negative effect. Deposit limits, session timeouts, and self-exclusion are all features designed for your protection. There is no reason to hesitate in using them, and doing so will not reduce any of your account benefits.

fb 888 Responsible Gaming — Play safely and with awareness